Privacy Policy
Clarity First Aid Training
Clarity First Aid Training respects your privacy and is committed to handling personal information responsibly, securely and transparently.
This policy explains the kinds of personal information we may collect, why we collect it, how we use and protect it, and how you can contact us about your information.
Personal information we collect
The personal information we collect depends on how you interact with us and may include:
your name
email address and phone number
organisation or workplace
course enquiries and booking information
information required to organise or deliver training
correspondence and other information you choose to provide to us.
Where necessary for particular courses or services, we may also collect additional information required for registration, certification or administration.
How we collect personal information
We may collect personal information when you:
contact us through our website
contact us by email or telephone
enquire about or book training
register for a course or event
participate in training
communicate with us about our services.
We may also receive information through service providers we use to manage bookings, payments, communications or course administration.
Why we collect personal information
We collect personal information where reasonably necessary to:
respond to enquiries
organise and deliver training
manage course registrations and bookings
communicate with participants and organisations
process payments and maintain appropriate business records
provide information about relevant courses or services
meet legal, regulatory, contractual or accreditation requirements
improve our services and administration.
We will not use personal information for an unrelated purpose unless you have consented, it would reasonably be expected in the circumstances, or the use is otherwise permitted or required by law.
Sensitive information
Some interactions with Clarity First Aid Training may involve sensitive subjects, including mental health, health, suicide, trauma or other personal experiences.
We do not ask people to provide sensitive personal information unless it is reasonably necessary for a particular purpose.
If sensitive information is provided to us, we will handle it with particular care and use or disclose it only for the purpose for which it was provided, with consent where appropriate, or where permitted or required by law.
Third-party services
We use third-party services to help operate our website and business. These may include services used for website hosting, course bookings, payments, accounting, email and course administration.
For example, public course bookings may be processed through Humanitix. When you choose to use a third-party service, information you provide may also be handled in accordance with that provider's privacy policy.
Some service providers may store or process information using systems located outside Australia. Where applicable, we take reasonable steps appropriate to our circumstances to use reputable providers and protect the information entrusted to us.
Disclosure of personal information
We do not sell personal information.
We may disclose personal information where reasonably necessary to provide our services, including to service providers involved in bookings, payments, administration or course delivery.
We may also disclose information:
with your consent
where required or authorised by law
where reasonably necessary to protect the safety or legal rights of a person.
Marketing communications
From time to time, we may let people know about relevant courses, events or services.
Where required, we will seek appropriate consent before sending marketing communications. You can ask us to stop sending marketing communications at any time.
Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, or as required for legal, regulatory, accreditation, taxation or legitimate business purposes.
When information is no longer required, we will take reasonable steps to securely destroy or de-identify it where appropriate.
Accessing or correcting your information
You may contact us if you would like to access personal information we hold about you or believe that information needs to be corrected.
We may need to verify your identity before providing access to personal information.
Privacy enquiries or concerns
If you have a question or concern about how Clarity First Aid Training has handled your personal information, please contact us.
We will take privacy concerns seriously and endeavour to respond within a reasonable period.
Clarity First Aid Training
Canberra, ACT
training@claritytraining.com.au
Changes to this Privacy Policy
We may update this Privacy Policy from time to time as our services and privacy practices change.
Last updated: September 2026